FREQUENTLY ASKED QUESTIONS
The details, made clear.
Answers to common questions about NovaClean services, packages, booking, policies, and service areas.
RESIDENTIAL SERVICES
Choosing and preparing for your clean.
What is included in each residential package?
Basic is light maintenance care for homes already in good condition. Standard adds complete routine cleaning, including shower and tub surfaces, appliance exteriors, and light pet-hair pickup. Premium adds deeper detail work such as baseboards, blinds, fans, microwave interior, grout, and backsplash care. Elite includes Premium plus an inside refrigerator, inside oven, and up to 10 interior window panes. Visit the Residential page for each package’s full scope and starting price.
Do you make beds or change sheets?
Basic includes straightening beds. Standard, Premium, and Elite can include making beds or changing sheets when fresh linens are provided before the appointment.
Will NovaClean replace towels?
Premium and Elite service can include replacing bathroom towels when fresh towels are provided. Please leave the towels out and include the request in your booking notes.
What kind of cleaning products do you use?
NovaClean uses non-toxic, eco-friendly, plant-based cleaning products for every confirmed service.
Do you bring your own supplies?
Yes. NovaClean brings professional-grade tools and eco-friendly cleaning supplies for the confirmed service.
How long will my cleaning take?
Time depends on the package, home size, current condition, and selected add-ons. The estimator shows an estimated service time before you choose an available appointment; NovaClean confirms the final scope before service.
What should I do before an interior refrigerator, oven, cabinet, or stovetop clean?
The refrigerator, oven, and cabinets must be substantially empty and ready to wipe inside. The stovetop must be clear of pots, pans, and cookware. A cleaner may move a small, lightweight item such as a few condiments only when it is safe and practical to clean around it, but NovaClean does not empty, pack, or reorganize food, dishes, cookware, or stored belongings. If an area is not sufficiently cleared, the inside portion will be skipped and the rest of the confirmed service will continue.
Can I request a recurring cleaning schedule?
Yes. Weekly, biweekly, and monthly residential plans are available once the home is on a maintainable service plan and availability is confirmed. Weekly service receives 20% off, biweekly receives 15% off, and monthly receives 10% off. Premium and Elite recurring plans receive their approved additional loyalty savings.
BOOKING & POLICIES
What happens after you choose a time.
How do I get a quote or book a residential service?
Use the interactive estimate tool to see a starting price, then choose an available time. The estimator carries your package, property, schedule, and estimate details into the booking calendar. NovaClean then reviews the final scope and sends the approved invoice or deposit request.
Is the estimate final?
The estimator gives a clear starting price using NovaClean’s approved price guide. Final pricing is confirmed after NovaClean reviews the property details, requested add-ons, current condition, and availability. Homes 3,500 sq. ft. and above and specialized needs receive a custom quote.
Is my appointment fully confirmed when I choose an available time?
Your selected time is held on the scheduling calendar. NovaClean reviews the service details and confirms the final scope, amount, and any required deposit before service.
Do I need to be home during the cleaning?
That is up to you. You may be present or provide approved entry instructions, such as a keypad or front-desk access details. Please include any access, pet, parking, or priority information with your booking.
Is there a deposit or cancellation policy?
One-time cleans require a 30% deposit with a $75 minimum after NovaClean confirms the final scope and appointment. You may request to reschedule up to 48 hours before the appointment; final cancellation and rescheduling terms are confirmed with your booking.
Can I use the new-client welcome offer with another discount?
The 15% welcome offer applies only to the base service of a first one-time residential clean and is reflected automatically in the estimator. Add-ons, recurring service, and other promotions are excluded. Private promo codes are verified before invoicing and do not stack with other discounts.
What areas do you serve?
NovaClean serves Wake County, Durham County, and the Clayton area of Johnston County. Choose an available time through the booking estimator, and NovaClean confirms service-address availability during the booking review.
COMMERCIAL CLEANING
Straightforward rates, then a tailored proposal.
Do you clean commercial properties?
Yes. NovaClean serves offices, retail locations, clinics, salons, community spaces, and other professional facilities. Commercial plans start with transparent square-footage rates and are finalized after a walkthrough or virtual consultation.
What does a commercial walkthrough cover?
NovaClean reviews square footage, restrooms, workstations, break rooms, flooring, building traffic, access, schedule, and service priorities. This confirms the proper package, staffing, and final monthly proposal.
How do commercial package minimums work?
Standard plans have a $300 monthly minimum, Premium plans have a $400 monthly minimum, and Elite plans have a $500 monthly minimum. Discounts apply only after the relevant package minimum is met.
Can commercial discounts be combined?
No. Frequency pricing already includes recurring-client savings, so commercial discounts do not stack. Premium and Elite specialty-service savings apply only to eligible work while NovaClean is already servicing the facility and are capped by the approved scope.
Which commercial services are custom quoted?
Tenant turnover, move-in/move-out, post-construction, heavy buildup, restorative floor work, neglected-condition recovery, specialized sanitation, emergency work, and difficult-access work are custom quoted. These services are not included in automatic package discounts.
What is required for Elite Managed Facility Care?
Elite begins with a facility walkthrough, a customized service plan, a $500 monthly minimum, and a six-month initial agreement. It includes priority response, scheduled quality inspections, a dedicated NovaClean account contact, and controlled specialty-service savings.
STILL HAVE A QUESTION?
We’re here to help.
Contact NovaClean with questions about a booking request, estimate, package details, or a commercial quote.