Your information, handled with care.

When you contact NovaClean, build an estimate, or schedule a service, we may collect the information needed to respond and provide service. This can include your name, email address, phone number, service address, appointment details, service preferences, and notes you choose to share.

NovaClean uses this information to respond to questions, schedule and manage services, prepare estimates and invoices, communicate about appointments, improve service, and protect the business and customers from misuse or fraud.

NovaClean does not sell or rent personal information. Information may be shared with trusted providers that help operate the website, scheduling, communication, payment, or form tools, only as needed to provide the requested service. Information may also be shared when required by law or to protect the rights, safety, or property of NovaClean, customers, or others.

Some parts of the NovaClean experience are provided by third parties, such as scheduling, email, website-hosting, and payment providers. Those providers handle information under their own terms and privacy practices. Please avoid sending sensitive financial or personal-identification information through a general website message.

NovaClean uses reasonable administrative and technical measures to protect information. No online method of transmission or storage is completely secure. Records are kept only as long as reasonably needed for service, communication, business operations, and legal or accounting responsibilities.

You may contact NovaClean to request that contact details be updated or to ask questions about personal information. NovaClean will honor reasonable requests where possible, subject to records that must be retained for business, legal, or accounting purposes.

NovaClean’s website and services are intended for adults arranging cleaning services. NovaClean does not knowingly collect personal information directly from children.

NovaClean may update this policy as services or tools change. The effective date will be revised when a material update is posted. Questions about privacy can be sent to info@usenovaclean.com or by calling 919-338-3661.